Proposal for MyWyndham+ — a resident app and council console for the City of Wyndham
MyWyndham+ brings reporting, waste & recycling, local events, the business directory, safety alerts, Green Points rewards and an AI assistant into a single resident app — paired with a council admin console so every department can manage its own content and respond to residents directly.
Built for
The City of Wyndham — one of Victoria's fastest-growing, most diverse communities
Resident app
19 modules across 4 nav tabs — reporting, events, waste, business directory, Green Points, AI assistant
Council console
A dedicated workspace for each department — operations, economic development, communications and more
Everyday language
One-tap language switching so every service reads naturally, whatever language a household speaks at home
What residents deal with today
What MyWyndham+ gives the City of Wyndham
The resident app, screen by screen
Four bottom-nav tabs — Home, Modules, Green Points and Profile — with every service a resident actually needs reachable in two taps, and a design language that stays simple for every age and digital confidence level.
01 — Home dashboard
Today
Latest updates
Quick actions
02 — All modules
Report & respond
Around Wyndham
Home & waste
Have your say
03 — Report It
My reports
04 — Community & Events
05 — Green Points
Redeem nearby
My redemptions
06 — Profile
My activity
Account
Support
Beyond the basics
Three capabilities that go beyond a typical council app — each one answering a specific need City of Wyndham residents actually have day to day.
07 — Safety Alerts
Raise an alert
08 — AI Assistant
09 — Local Business Directory
Built for council staff too
Every resident-facing action has a matching staff view, so each department can see and act on what residents are doing without needing a separate system or a developer to make a change.
One dashboard gives every department a live view of reports, safety alerts, events, businesses, bookings and AI assistant activity — the exact screen council staff see the moment they log in.
Six departments, one login screen
Complete module map
19 resident-facing modules across four navigation areas, backed by a council console with a dedicated workspace for every department that needs one.
Home dashboard
Council alerts, today's bin day & events, latest news, quick actions, Green Points snapshot.
Modules hub
Search plus every module grouped by resident intent, with the AI Assistant surfaced up top.
Search
Cross-module search across services, FAQs and businesses.
Report It
Submit issues with photo & live location; status/category filters, card list, view-more pagination.
Safety Alerts
Broadcast a proximity push alert to residents within ~1.5km; rate-limited, staff-reviewable.
Emergency contacts
Colour-coded local emergency and council service numbers.
Community & Events
Browse and RSVP to events; "My upcoming" view and an Attending badge on every card and detail page.
Local business directory
70+ real businesses across Werribee, Point Cook, Wyndham Vale and more, filterable by suburb & category.
Suburb news
Formatted council articles with images, written by staff and read natively in the app.
FAQs
Common questions, auto-translated per resident's chosen language.
Waste & recycling
Bin schedule, hard-waste bookings with live location, reminders, recycling scanner.
New resident guide
Move-in onboarding checklist, works for guests and signed-in residents.
Wyndham Pulse
Council news, alerts and survey campaigns.
Community voice
Resident surveys with response tracking.
Green Points
Tiered progress ring, ways to earn, redeem nearby, and a persistent redemption history with live status.
AI Assistant
Chat sessions with council-context answers and human escalation.
Notifications
In-app notification centre with read/unread state.
Profile
Account details, activity summary, language switcher, support links.
Sign in / Register
Sanctum token auth, guest access preserved for public modules.
Reports & Analytics
KPI widgets and trend charts across reports, alerts, redemptions and waste bookings.
Reports & updates
Triage resident reports, post status updates residents see in-app.
Community Alerts
Every safety alert raised, with resident, radius and notified count; mark reviewed or dismiss.
AI Knowledge Documents
Upload council documents so the AI assistant's answers stay accurate and current.
Reward Redemptions
Every resident's redemption with resident, reward, code and status; mark fulfilled or cancel.
Businesses & offers
Manage the full business directory and each business's Green Points offers in one place.
Green Points ledger
A clear history of every point earned or spent, and what it was for.
Events & categories
Create events, manage categories, see attendee counts.
Suburb news & content
Rich-text article authoring for suburb updates, FAQs and business listings.
Every feature here answers something about who actually lives here: a resident checking bin day between errands, a parent tracking Saturday's market, a new arrival who reads English as a second or third language, or a council officer who needs to respond to a resident quickly.
ACCOUNTABILITY
Reports, event RSVPs and reward redemptions all show up as visible, filterable history — closing the loop that usually ends at "submitted" with no way to check back.
MULTILINGUAL
A one-tap language switcher with auto-translated content means reports, events, news and FAQs read naturally in Vietnamese, Punjabi or Arabic — matching the City of Wyndham's own community, not an afterthought.
CIVIC TRUST
A total fire ban, emergency broadcast, or resident-raised safety alert renders full-width in the council's own colour — never competing for attention with the FAQ tile.
OPERATIONAL FIT
Every resident-facing action — a report, an RSVP, a redemption, a safety alert — has a matching admin view, so no department is left working from a separate system.
LOCAL ECONOMY
Civic participation — reporting, attending, recycling — earns points redeemable at real local businesses, giving residents a reason to engage and local traders a reason to take part.
SAFER STREETS
Safety Alerts put a simple, accountable way to warn nearby neighbours directly in residents' hands — closing a real gap between "something's wrong" and anyone finding out.